Current Patients can schedule an appointment by calling the number below or click the button to schedule in the patient portal.

We value you as a patient and appreciate you choosing our physicians for your care. To help us run efficiently, please take note of the following important information:

INSURANCE AND BILLING

• Insurance Cards: We require copies of all active insurance cards. Please notify us of any changes to your insurance, address, employment, or phone number before your appointment or testing.
• Payments Due: Co-payments, deductibles, and account balances are due before each visit.
• Coverage: Understanding your insurance coverage, including co-payments for procedures and varying coverage percentages (e.g., 80/20 for other services), is your responsibility.
• Uninsured Patients: If you do not have medical insurance, full payment is due at the time of service.
• Returned Checks: A $30 fee will be charged for all returned checks. The original amount and fee must be paid by cash or credit card.
• Accepted Insurance: Blue Cross Blue Shield, Medicare, Railroad Medicare, Viva and Viva Medicare, Blue Advantage, Health Choice of Alabama, Private Health Care Systems Network, United Health Care, Tricare, Beechstreet, Aetna PPO, MutiPlan, United Mine Workers of America, Namci/Comp1One Network. We do not accept HealthSprings Medicare.
• Please contact your insurance company directly to confirm your coverage and verify that we are participating providers under your plan. We work with many insurance companies, but ultimately, you are responsible for understanding your benefits and any services not covered. We recommend always noting the name of the representative you speak with, as any resulting bill is a matter between you and your insurer.
• Credit Cards: For your convenience, we accept VISA, MasterCard and Discover credit cards.

REFERRALS

• Referral Requests: Please request referrals to specialists at least 72 hours before your appointment to ensure adequate time for processing. Obtaining and confirming your referral is your responsibility.

MEDICAL RECORDS

• Record Retention: We maintain your medical records for 7 years after your last date of service before they are destroyed.
• Record Requests: Due to high volume, medical record requests may take up to 14 days to process.

PRESCRIPTIONS

• Prescription Refills: If you are out of medication refills, you must schedule an appointment to get a new prescription.

TELEPHONE CALLS

• We strive to return all calls the same day, but please allow up to 24 hours for a response. For immediate concerns, please schedule an appointment.

FINANCIAL POLICY

We’re committed to providing you with the best medical care. To ensure clarity and help you understand your financial obligations, please review our policy:

Your professional services are rendered to you, not your insurance company; therefore, payment for treatment is your responsibility.

If you have insurance (e.g., PMD, United Healthcare, HealthChoice, HMO/PPO plans), your co-payment, deductible, and any non-covered charges are due at the time of service, along with any past-due balances.

Please notify us of any changes to your insurance, address, employment, or phone number when you arrive and before you see the physician or have any testing. Failing to do so will result in you being responsible for the bill. It is your responsibility to understand your insurance coverage.

A $50 fee will be charged for missed appointments or appointments canceled with less than 24 hours’ notice. If you arrive late, we may need to reschedule your appointment, and the $50 missed appointment fee will apply.